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    Basel II masterclass - FAQsSome Frequently Asked Questions from our delegates. Need to know more? The answer to your question may be here.
If not you can email us right now »
What happens after I have sent my registration?
Once we have received your registration we will send you an invoice and confirmation of your booking.
At least 4 weeks prior to the course you will also receive full Joining Instructions including hotel details and timetable.
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What discounts do you offer?
We offer the following schemes:
- Early Bird Offer: Register 10 weeks prior to the course and you will save at least R1050
- Platinum Offer: Send 4 delegates on any combination of our courses and get the 5th free
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What if there are a number of us wanting to attend?
If there’s a group of 10 or more it may be more cost effective to run the course In-House. This means our world class trainers will come to you and we can tailor make the course for your specific needs. Contact tracy.pienaar@terrapinn.co.za for further information.
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Do I have to pay the VAT?
- If you're attending a course in South Africa you will be required to pay the VAT of 14%
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When should I pay?
Payment must be received prior to the training course.
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How can I make the payment?
We accept credit cards (Visa, Mastercard, American Express), bank transfers or a cheque (cheques are payable to Terrapinn Ltd)
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What’s included in the delegate fee?
Lunch, tea & coffee are included in the delegate fee. You will also receive a copy of the course documentation and any additional materials as appropriate for the course.
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Can you book my accommodation?
You are responsible for booking your own accommodation. However we can provide suggestions on where to stay.
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What happens if I need to cancel my attendance?
If you cannot attend personally, a substitute delegate is welcome to join this course in your place - for no extra charge.
Cancellation Policy:
You must inform us in writing 30 days or more before the start date of this course to receive a full refund. A 50% refund will be given for cancellations received less than 30 days before this course. No refund will be given to cancellations with a notice period of 7 days or less.
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What should I wear?
Business casual or a suit whatever you are more comfortable in!
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Will I receive a certificate after the course?
Yes, you will receive a Terrapinn Training certificate for every training course you attend.
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Is this the right course?
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“I will definitely encourage others from my organisation to do the course as well”
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Project Officer, SA Navy
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“Very useful and insightful. I intend to put what I learnt into practice immediately.”
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Mergers & Acquisitions Manager, Business Connexion
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“I found the course very insightful with all the presenters personal styles and stories adding benefit to the course”
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Senior Manager, KPMG
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