2 day Masterclass

Maximizing Merchant Performance


The masterclass covers the transition to digital payments and growing turnover securely by integrating new technology

On-line access has grown with breathtaking speed and e- and m-commerce are becoming mainstream, offering sellers around the world a wide range of new opportunities. At this 2-day masterclass you will learn how merchants can provide the new digital customer a seamless payment experience and grow their sales. The masterclass covers the transition from face-to-face payments to digital, including new technology, service providers, data security, regulations and best practices.

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expand your knowledge

Understand how you can support your merchants in the transition to secure, digital payments

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get the latest insight

Learn how new technology contributes to a seamless payment experience and more sales

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address key challenges

Learn how to strengthen the relationship with your merchants who are looking for guidance and support in this fast changing, dynamic landscape

leading merchants to benefit from the new digital customers

The 2-day masterclass explores how to develop the merchant relationship and support the merchants’ performance by leading merchants who are facing opportunities and threats thrown at them by new technology, changed customer behavior, increased service demands, complex regulation and new entrants in an ever more competitive environment. 

In just 2 days you will:

  • Discuss how the new digital customer impacts retail
  • Find out how to enable a seamless payment journey
  • Learn how omnichannel is supporting 24/7 commerce
  • Discuss how to improve conversion rates
  • Be given an insight in POS technology opening up new merchant segments
  • Catch-up on the impact of new service providers such as fintechs and web developers
  • Learn about fraud prevention, data security and how to navigate increasing regulation
  • Review acceptance procedures aiming to limit customer disputes
  • Understand the relevance and impact of merchant education

Organisations that will benefit:

  • Acquirers
  • Payment Service Providers
  • Fintech and Start-ups
  • Merchants
  • Processors
  • Card schemes
  • Government & regulatory bodies
  • Mobile operators
  • Payment Consultants
  • Acquiring vendors
  • Financial inclusion professionals

Who will attend:

  • C-level Executives: CEO / CCO / CMO
  • Heads of Payment
  • Heads of Acquiring & Merchant Solutions
  • Business development & sales
  • Marketing & Communications
  • Heads of NFC
  • Heads of IT
  • Strategic Planning
  • Product Development
  • Procurement & Sourcing
  • HR/Education

Course Agenda

  • Accelerating Acceptance
  • The New Digital Customer
  • Offering a Seamless Buying Experience
  • Improving Sales and Conversion Rates
  • POS Technology - Adapting to any business
  • Service Providers
  • Easy Integration?
  • Fraud Prevention and Risk Management
  • Acceptance Procedures
  • Managing Cardholder Disputes
  • Merchant Education
  • The Impact of Regulation

For further information please call: +44 (0)207 092 1045

  • “The depth and knowledge of my trainer was extremely impressive. In 3 days I have had, without a doubt, a masterclass on the industry. Truly world class.”

    - Gordon Dowall Potter, Past Delegate

  • “Well worth 3 days of study!”

    - Syed Hamza, Past Delegate

  • “The training was excellent! I give it a 10 and will get my trainer's support for my next challenges.”

    - Head of Partnerships & Customer Loyalty at Avis Budget, Past Delegate

  • “Extremely constructive course with a very good dynamic and passionate trainer.”

    - Managing Director at BNP Paribas, Past Delegate

  • “Impressive and cooperative trainer who wanted to make sure the delegates understood.”

    - Budgeting, Planning & Reporting Manager, Past Delegate


We can come to you too! If you have a team of six or more, why not hold a private course? Our experts come to you and the course is tailored to your requirements.

Call +44 (0)20 7092 1045 (United Kingdom)
or emma-jane.dinan@terrapinn.com (Asia Pacific)
for more details


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