London, 18-19 Jul 2019

2 day Masterclass

Maximizing Merchant Performance

Maximizing the Merchant Relationship Best Practices A smooth and secure payment process

The masterclass covers rules and best practices, improved convenience and security through new technology

At the 2 day masterclass, you will learn what merchants need in order to provide their customers with a secure and convenient payment experience while being confident of receiving payment for the goods or services delivered. The masterclass covers rules and best practices, improved convenience and security through new technology as well as access to valuable customer information allowing merchants to run their business more smoothly and to provide excellent customer service.

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expand your knowledge

Understand the rules and regulations safeguarding payments for all stakeholders

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get the latest insight

Learn how new technology contributes to an easy and safe way to pay through various distribution channels leading to more volume

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address key challenges

Learn how to strengthen relationships with your merchants in a dynamic landscape with traditional competitors, new entrants and regulators


The 2 day Masterclass is aimed at those who are building and managing relationships with merchants, or  those who are looking to optimise the payment process by reducing barriers at the time of payment, or ensuring back-office efficiencies. Learn how to leverage technology and best practices to provide a secure, user-friendly and cost-effective process. 


book today saving £425

In just 2 days you will:

  • Learn acceptance rules and regulations as well as best practices
  • Understand how to build and improve merchant relationships
  • Be updated on the benefits of new Point-of-Sale technology
  • Given an insight how new processes support and develop new payment channels
  • Catch-up on Risk and Fraud management incidents and prevention techniques
  • Understand the relevance, impact, and challenges of merchant education
  • Discuss the changing roles of stakeholders in the acceptance eco system

Meet your instructor

Frank de Mol has over 25 years experience in the global payment industry, having worked both on the banking and scheme side, as well as for an international retailer. He combines in-depth industry knowledge with a passion for transferring knowledge and skills.

He designed and delivered workshops and seminars for Visa Business School to over 3000 professionals in more than 30 countries on how to accelerate growth and improve the profitability of their electronic payment business.

Organisations that will benefit:

  • Acquirers
  • Payment Service Providers
  • Fintech and Start-ups
  • Processors
  • Card schemes
  • Government & regulatory bodies
  • Mobile operators
  • Consultants
  • Acquiring vendors
  • Financial inclusion professionals

Who will attend:

  • C-level Executives: CEO / CCO / CMO
  • Heads of Payment
  • Heads of Acquiring & Merchant Solutions
  • Business development & sales
  • Marketing & Communications
  • Heads of NFC
  • Heads of IT
  • Strategic Planing
  • Product Development
  • Procurement & Sourcing
  • HR/Education

Course Agenda

  • Big Picture
  • Speed Networking
  • Managing the merchant relationship
  • Benefits of accepting electronic payments
  • Customer service proposition
  • E-Commerce
  • Omnichannel
  • Merchant education
  • Acceptance procedures
  • Managing cardholder disputes
  • Back office efficiencies and reporting
  • Point-of-Sale in today’s context
  • Fraud prevention and management

For further information please call: +44 (0)207 092 1045

The earlier you book, the more you save…

Additionally, VAT may be applicable depending on course location.
Before 26 Apr 2019Before 7 Jun 2019Before 28 Jun 2019After 28 Jun 2019
Save £425
Save £210
Save £105
  • “The depth and knowledge of my trainer was extremely impressive. In 3 days I have had, without a doubt, a masterclass on the industry. Truly world class.”

    - Gordon Dowall Potter, Past Delegate

  • “Well worth 3 days of study!”

    - Syed Hamza, Past Delegate

  • “The training was excellent! I give it a 10 and will get my trainer's support for my next challenges.”

    - Head of Partnerships & Customer Loyalty at Avis Budget, Past Delegate

  • “Extremely constructive course with a very good dynamic and passionate trainer.”

    - Managing Director at BNP Paribas, Past Delegate

  • “Impressive and cooperative trainer who wanted to make sure the delegates understood.”

    - Budgeting, Planning & Reporting Manager, Past Delegate


We can come to you too! If you have a team of six or more, why not hold a private course? Our experts come to you and the course is tailored to your requirements.

Call +44 (0)20 7092 1045 (United Kingdom)
or (Asia Pacific)
for more details


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