London, 22-24 Oct 2019

3 day Masterclass

Executive Secretaries



This is an interactive and challenging workshop that will develop your skill set to manage your work life beyond the ordinary! Develop your purpose in the organisation, and position your personal brand as an essential part of the changing business environment. Use case studies and questionnaires to develop self-awareness, negotiation skills and risk management in project environments. Gain the confidence to present your ideas and yourself at all levels.

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be inspired

Communicate in an inspiring way by using the principles of Emotional Intelligence and Leadership

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learn from the best

Gain real-life lessons from your trainer who has consulted and developed business people in more than 25 countries.

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gain strategic advantage

Let your ability to innovate through effective problem solving differentiate your contribution in your organization.


Become a first-class business partner to your manager by learning to think and act strategically. Develop a pro-active response to daily business challenges.

The Advanced Executive PA Masterclass presents a managerial perspective on the Executive PA, EA and senior secretary and Administrator role.

The approach of this 3 Day Masterclass is interactive and discussion based. You will learn through undertaking personal and group activities, practical exercises, and debate of real-life case studies and situations


book today saving £360

In just 3 days you will:

  • Make the shift from Executive PA to business partner
  • Understand what your boss needs from you without being told
  • Improve your professional relationship with your boss
  • Understand how to prepare for the arrival of a new boss
  • Understand how to effectively organise your workflow
  • Discover project management and party planning techniques
  • Maximise your value in the organisation using performance appraisals
  • Work effectively with communication styles
  • Learn effective diary and email management strategies using internet tools
  • Learn how to be assertive without causing offence
  • Refine techniques for influencing management
  • Build practical win-win negotiation skills

Meet your instructor

Gary Costin teaching Executive Secretaries for Terrapinn Training

Gary has over 18 years professional experience consulting with and running a large number of projects internationally in countries such as England, United States, Australia, South Africa, Kenya, Tanzania, Ethiopia, Zambia, Congo, Dubai, Malaysia and China in the areas of construction, mining oil & gas and banking and finance.

Recent clients have included the Ministry of Finance in Ethiopia, the Ministry of Agriculture in Zambia, Coca-Cola in Ethiopia, the Bank of Tanzania, the African Development Bank, FINCA Bank, Shell, Downer Mining in Australia, and Rio Tinto in Australia.

Gary has worked in the areas of project management and human resources for most of his professional career and this includes being the Senior Consultant of the Human Resources consulting division of the Australian Institute of Management (AIM) the largest professional training/coaching organization in Australia. He is a member of the Society for Human Resource Management (SHRM) The world’s largest HR membership organization as well as The American Society of Project Management (ASAPM) is IPMA-USA. IPMA is the World’s first project management association, founded in 1965. IPMA is a federation of independent National Member Associations, representing over 55 countries. He is an advisor to many senior executives across many industry sectors regarding HR strategic initiatives.

Gary has authored many of our internationally accredited courses in the areas of project management, human resources, supply chain strategy, lean six sigma, and strategic business.

He has an impressive academic profile to support his years of work experience. Gary holds masters in international project management, certified human resource professional (CHRM), postgraduate in business, accredited training & assessment practitioner qualification.

Organisations that will benefit:

  • All Forward Thinking Companies
  • Big & Small Corporations

Who will attend:

  • Executive Secretaries
  • Senior Secretaries
  • Personal Assistants
  • Executive Assistants
  • Office Managers
  • Receptionists

Course Agenda

  • Big Picture
  • Are you up for the challenge of being a modern PA?
  • Exercise: Using a SWOT analysis to identify your strategic advantage in your role
  • Business communication and modern business writing – your teacher were wrong!
  • Internal and external customer relationship management. Exercise: Create a service web diagram and analyze the quality of your relationships
  • Using brilliant sales skills to enhance your ideas and overcome resistance
  • Presentation do’s and don't’s – avoiding the pitfalls
  • Understanding financial accounting and financial statements
  • Non-financial factors as indicators of future financial performance
  • Do you have the qualities of brilliant leadership? Take the test and see!
  • Case Study: Situational leadership – how would you lead this team?
  • Exercise: Planning foolproof timelines for project and event management
  • Critical problem solving and innovation skills to give you the advantage
  • Managing your manager
  • Time management and prioritisation
  • Emotional intelligence – the advantage
  • Exercise: Assess and understand your social style and learn to influence others
  • Take home our phone app for Stress Management

For further information please call: +44 (0)207 092 1045

The earlier you book, the more you save…

Additionally, VAT may be applicable depending on course location.
Before 13 Sep 2019Before 4 Oct 2019After 4 Oct 2019
Save £360
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  • “The depth and knowledge of my trainer was extremely impressive. In 3 days I have had, without a doubt, a masterclass on the industry. Truly world class.”

    - Gordon Dowall Potter, Past Delegate

  • “Well worth 3 days of study!”

    - Syed Hamza, Past Delegate

  • “The training was excellent! I give it a 10 and will get my trainer's support for my next challenges.”

    - Head of Partnerships & Customer Loyalty at Avis Budget, Past Delegate

  • “Extremely constructive course with a very good dynamic and passionate trainer.”

    - Managing Director at BNP Paribas, Past Delegate

  • “Impressive and cooperative trainer who wanted to make sure the delegates understood.”

    - Budgeting, Planning & Reporting Manager, Past Delegate


We can come to you too! If you have a team of six or more, why not hold a private course? Our experts come to you and the course is tailored to your requirements.

Call +44 (0)20 7092 1045 (United Kingdom)
or (Asia Pacific)
for more details


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