3 Day Masterclass for Executive Secretaries | Terrapinn Training

London, 4-6 Dec 2017

3 day Masterclass

Executive Secretaries



This challenging and enjoyable Personal Assistant training course was developed by Personal-Assistant-Tips to stretch the EA and PA skill-set and broaden your objectives and personal brand. This course allows senior secretaries and senior Administrators to practice essential soft skills such as influencing skills, presenting ideas to management, project management and win-win negotiation through practical case studies and exercises.

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be inspired

Learn the fundamentals of business communication and leadership

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learn from the best

Develop your project and event management skills under the guidance of an expert trainer

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gain strategic advantage

Develop creative and effective problem-solving skills


The Advanced Executive PA Masterclass presents a managerial perspective on the Executive PA, EA and senior secretary and Administrator role. It is essential development training for PAs who would like to be first class business partners to their bosses.

This course will explore the duties and objectives of the modern Executive PA role, teaching techniques for adding significant value and maintaining continuous professional development.

The approach of this 3 Day Masterclass will be interactive and discussion based. You will learn through undertaking personal and group activities, practical exercises and debate of real life case studies and situations.


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In just 3 days you will:

  • Make the shift from Executive PA to business partner
  • Understand what your boss needs from you without being told
  • Improve your professional relationship with your boss
  • Understand how to prepare for the arrival of a new boss
  • Understand how to effectively organise your workflow
  • Discover project management and party planning techniques
  • Maximise your value in the organisation using performance appraisals
  • Work effectively with communication styles
  • Learn effective diary and email management strategies using internet tools
  • Learn how to be assertive without causing offence
  • Refine techniques for influencing management
  • Build practical win-win negotiation skills

Meet your instructor

Gary Costin teaching Executive Secretaries for Terrapinn Training

Gary Costin is a senior program presenter within the International Institute for Executive Training (iIET) specialising in the areas of human resources, strategic business and project management.

Gary has over 17 years professional experience in running a large number of project management projects both in Australia and internationally in countries such as Turkey, Dubai, Malaysia, Africa and China in the areas of construction, mining oil & gas and banking and finance.

Clients with whom he has worked include many of Australia’s largest national and international companies and include AMCOR, BHP, Newcrest Mining, Telstra, Qantas, Visy Recycling, Toyota, Australian Institute of Technology and Training in Malaysia and China, Australian Cable and Telephony.

His primary industry experiences are in banking and finance, construction, mining oil & gas, education, telecommunications and the training industries. He has an impressive academic profile to support his years of work experience. Gary holds masters in international project management , certified human resource professional (CHRM), post graduate qualifications in management. Accredited training & assessment practitioner.

Organisations that will benefit:

  • All Forward Thinking Companies
  • Big & Small Corporations

Who will attend:

  • Executive Secretaries
  • Senior Secretaries
  • Personal Assistants
  • Executive Assistants
  • Office Managers
  • Receptionists

Course Agenda

  • Big Picture
  • Speed Networking
  • Understanding the role of the PA
  • Exercise: Complete a personal SWOT analysis based on the assessment outcomes
  • Business communication and modern business writing
  • Customer relationship management
  • Exercise: Create a service web diagram and analyse the quality of relationships
  • Sales and marketing
  • Presentation development and skills
  • Financial management skills for executive secretaries
  • Understanding financial accounting and financial statements
  • Non-financial factors as indicators of future financial performance
  • Business management and leadership
  • Case Study: Situational leadership
  • Exercise: Planning foolproof timelines
  • Problem solving and innovation
  • Managing your manager
  • Time management and prioritisation
  • Emotional intelligence
  • Exercise: Assess and understand your social style
  • Stress management

For further information please call: +44 (0)207 092 1045

The earlier you book, the more you save…

Additionally, VAT may be applicable depending on course location.
Before 27 Oct 2017Before 17 Nov 2017After 17 Nov 2017
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  • “The depth and knowledge of my trainer was extremely impressive. In 3 days I have had, without a doubt, a masterclass on the industry. Truly world class.”

    - Gordon Dowall Potter, Past Delegate

  • “Well worth 3 days of study!”

    - Syed Hamza, Past Delegate

  • “The training was excellent! I give it a 10 and will get my trainer's support for my next challenges.”

    - Head of Partnerships & Customer Loyalty at Avis Budget, Past Delegate

  • “Extremely constructive course with a very good dynamic and passionate trainer.”

    - Managing Director at BNP Paribas, Past Delegate

  • “Impressive and cooperative trainer who wanted to make sure the delegates understood.”

    - Budgeting, Planning & Reporting Manager, Past Delegate


We can come to you too! If you have a team of six or more, why not hold a private course? Our experts come to you and the course is tailored to your requirements.

Call +44 (0)20 7092 1045 (United Kingdom)
or +65 6322 2333 (Asia Pacific)
for more details