Frederic Lamarche has 23 years in the aviation industry initially with Air France before moving to start up projects in Africa followed by the launch of consultancy activities. Currently he is the Managing Director of ASC Airlines Services Consulting, he specialises in airline product, customer service and quality delivery.
Frédéric has developed a deep expertise customer service under all aspects. He is convinced that more than ever, product design, customer service and quality are playing a major role for greater competitiveness, commercial performance and profitability.
Prior to founding ASC, he has been involved in a start up project in Gabon where he set up the Marketing and product division of Gabon Airlines.
From Oct 1998 to Feb 2007, Frédéric has worked as Air France product and service head of Department in Marketing division where he set up an ambitious airport lounge investment plan as well as in Asia/Americas commercial divisions where he was in charge of developing adapted specific products and of ensuring that the company’s standards were delivered appropriately on the ground and in-flight.