London, 22-24 Oct 2019

3 day Masterclass

Executive Personal Assistant


Become a Certified Advanced Executive Personal Assistant (AEPA™)

This comprehensive program course covers the essential knowledge and skills required for a successful career as Executive Secretary or Personal Assistant. Over the space of three days you will develop excellent interpersonal skills and become better able to manage teams. In addition, this course will help assess and enhance your career and promotion opportunities.

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develop new skills

Best practice in the role of the modern Executive PA

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learn from the best

Latest case studies from the world's top companies like Shell, Walmart and Corrus

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expand your knowledge

Compelling, relevant course content delivered using the most cutting edge multimedia available


This course looks at the role of the modern secretary and provides insight of how to carry out duties related to office administration and management. You will be able to align your personal performance to your organisation’s vision and objectives.

Successful completion of the course makes you a Certified Advanced Executive Personal Assistant. You can use the designation of AEPA™ on your resume and business card.

You will receive your certificate which has been fully accredited by Qualifi, an official UK Government recognized awarding body.


book today

In just 3 days you will:

  • Learn best practice in the role of the modern Executive PA
  • Effectively organise your workflow
  • Work effectively with difference communication styles
  • Understand project management: Using a timeline to plan your projects
  • Learn ways to improve office systems to make your job easier
  • Develop practical win-win negotiation skills

Meet your instructor

Gary Costin teaching Executive Personal Assistant for Terrapinn Training

Gary has over 18 years professional experience consulting with and running a large number of projects internationally in countries such as England, United States, Australia, South Africa, Kenya, Tanzania, Ethiopia, Zambia, Congo, Dubai, Malaysia and China in the areas of construction, mining oil & gas and banking and finance.

Recent clients have included the Ministry of Finance in Ethiopia, the Ministry of Agriculture in Zambia, Coca-Cola in Ethiopia, the Bank of Tanzania, the African Development Bank, FINCA Bank, Shell, Downer Mining in Australia, and Rio Tinto in Australia.

Gary has worked in the areas of project management and human resources for most of his professional career and this includes being the Senior Consultant of the Human Resources consulting division of the Australian Institute of Management (AIM) the largest professional training/coaching organization in Australia. He is a member of the Society for Human Resource Management (SHRM) The world’s largest HR membership organization as well as The American Society of Project Management (ASAPM) is IPMA-USA. IPMA is the World’s first project management association, founded in 1965. IPMA is a federation of independent National Member Associations, representing over 55 countries. He is an advisor to many senior executives across many industry sectors regarding HR strategic initiatives.

Gary has authored many of our internationally accredited courses in the areas of project management, human resources, supply chain strategy, lean six sigma, and strategic business.

He has an impressive academic profile to support his years of work experience. Gary holds masters in international project management, certified human resource professional (CHRM), postgraduate in business, accredited training & assessment practitioner qualification.

Organisations that will benefit:

  • All Forward Thinking Companies

Who will attend:

  • Senior secretaries
  • Executive secretaries
  • Personal assistants
  • Top-level management
  • Secretaries

Course Agenda

  • Speed Networking
  • Big Picture
  • Profiling The Contemporary Executive PA Role
  • What Is Project Management?
  • How Do We Manage Projects?
  • How Do We Work with Others Successfully?
  • How Do We Meet Project Challenges?
  • Stakeholder Management
  • You Want From Others
  • Working Productively With Your Boss
  • Managing Your Time & Work Flow
  • Problem Solving & Win-Win Negotiation Strategies
  • Releasing Your Managerial Potential
  • The Executive PA’s Role as Leader

For further information please call: +44 (0)207 092 1045

  • “Very well presented course which provided tangible and realistic strategies I can use daily in my daily work in such a global organization”

    - Executive personal assistant, Shell international

  • “Excellent tutor & content, highly recommended”

    - Executive Secretary, Responsible Gaming Foundation


We can come to you too! If you have a team of six or more, why not hold a private course? Our experts come to you and the course is tailored to your requirements.

Call +44 (0)20 7092 1045 (United Kingdom)
or (Asia Pacific)
for more details


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