3 day Masterclass

Digital Telcos

Engage in systematic digitalisation Leverage network intelligence Grow a profitable network


Telcos have a number of attributes that give them a potential marketplace advantage in the Digital world of commerce and comms: an extensive customer base, distribution muscle and knowledge of customer preferences through CRM and billing systems. By engaging in systematic digitisation, leveraging network intelligence and evolving pipes, Telcos can pragmatically lay a foundation for a profitable and sustainable digitised network.

Learn bulb

expand your knowledge

Choose the right software architectures to deliver real-time service delivery, activation processes and effective management of data assets.

Learn bulb

seize opportunities

Avoid major business model disruptions when integrating the digital services ecosystem.

Learn bulb

fully engage

Steer the transformation journey through a critical planning process based on people, process and tools.


This course has been designed to equip you with the tools and techniques required to overcome the challenges when embarking on the transformation to a Digital telco. You will be exposed to key Digital Telco concepts and issues, taught how to design new business models that will leverage a Digital Telco’s IT infrastructure and improve your strategic thinking and decision-making abilities. 

By the end of this course, you can expect to have improved your competence, efficiency and effectiveness as a telecommunications manager and leader in the Digital Era.

In just 3 days you will:

  • Acquire a clearer picture of established and Digital telecommunications technologies and their likely effect on the market – with forecasts and regional analysis from the experts
  • Become fully versed how fixed, mobile, and data network technology and applications are backboned on Digital Infrastructure including the reasons behind its adoption, its strengths, weaknesses and failings
  • Understand best practices for technology, customer and staff alignment in the transformation to a digital telco
  • Achieve a better understanding of your Digital customer and how to develop products and services to suit them
  • Build a solid platform on which to make strategic, technical, financial and management decisions that are reliable, well grounded and commercially viable in the new Digital World

Organisations that will benefit:

  • Telco Companies
  • Telco & IT Vendors
  • ISP’s & OTT Players
  • Investment Banks (Telecoms & Media Division)

Who will attend:

  • CxO, COO, CEO, CIO
  • Strategy
  • IT
  • Network
  • Finance
  • HR
  • Marketing

Course Agenda

  • Big Picture
  • Speed Networking
  • Identify the barriers to Digitisation
  • Understand the role of the Network in Digitisation
  • Understanding the Digital Customer
  • Case Study 1: The Digital Sensei
  • Configuring the Digital Telco
  • Formulating the Business case for Digital Telco
  • Finance and Risk Management
  • Due Diligence
  • Review Case studies: How various Telcos have leveraged their new Digital Infrastructure to generate new revenue streams
  • Map the journey to becoming a Digital Telco: from network optimisation to transformation
  • How to embed robust customer-analytics capabilities
  • How to standardize and automate the company’s IT infrastructure
  • How to move at light speed towards Digitisation
  • Case studies: How various Telcos have leveraged their new Digital Infrastructure to generate new revenue streams
  • Day 3: Case Study in Groups
  • Wrap

For further information please call: +44 (0)207 092 1045

  • “The depth and knowledge of my trainer was extremely impressive. In 3 days I have had, without a doubt, a masterclass on the industry. Truly world class.”

    - Gordon Dowall Potter, Past Delegate

  • “Well worth 3 days of study!”

    - Syed Hamza, Past Delegate

  • “The training was excellent! I give it a 10 and will get my trainer's support for my next challenges.”

    - Head of Partnerships & Customer Loyalty at Avis Budget, Past Delegate

  • “Extremely constructive course with a very good dynamic and passionate trainer.”

    - Managing Director at BNP Paribas, Past Delegate

  • “Impressive and cooperative trainer who wanted to make sure the delegates understood.”

    - Budgeting, Planning & Reporting Manager, Past Delegate


We can come to you too! If you have a team of six or more, why not hold a private course? Our experts come to you and the course is tailored to your requirements.

Call +44 (0)20 7092 1045 (United Kingdom)
or emma-jane.dinan@terrapinn.com (Asia Pacific)
for more details


Sign up for our Monthly Course Calendars