3 day Masterclass

Home Delivery



london, 3-5 Oct 2018

Define and Deliver your Home Delivery Strategy

The 3 Day Masterclass in Home Delivery is designed to help e-commerce professionals navigate the minefield of Delivery and Supply Chain management in the complex, multi-channel world.

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get the latest insight

Understand the value of Delivery and Fulfilment, and the economical imperatives which drive the Delivery Strategy

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develop new skills

Learn the strategic imperatives to leverage Delivery to drive purchase and long-term customer loyalty

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seize opportunities

Deliver a first class Customer Experience to drive growth and efficiency

Learn how to leverage the competitive value of world-class Delivery.

Today’s business executives need to harness the economical imperatives which drive effective Delivery Strategies. It is critical to obtain unparalleled insights on the systems and infrastructure requirements which underpin a successful customer-focused delivery strategy, especially given the complexities of an omni-channel world.

A definite competitive differentiator, a world-class Delivery strategy impacts any company’s customer experience. This course will lend insight on the critical factors in executing cutting edge Delivery processes, as well as pitfalls to avoid and challenge areas such as 3rd party carriers services, scalability and ways to overcome internal cultural challenges to achieve success. 

In just 3 days you will:

  • Learn how to define your Delivery Strategy
  • Obtain deep understanding on the economics which drive Delivery Strategies
  • Understand the impact of systems infrastructure
  • Gauge the best way to delight customers through a cutting-edge delivery strategy
  • Analyse the impact of your customers’ experience and how Delivery can make or break your business
  • Discover ways to select third party carriers and the cultural imperatives to align them to your Delivery strategy
  • Obtain a tool-kit to get you started or to support your Delivery Strategy definition

Organisations that will benefit:

  • All Forward Thinking Companies
  • Retailers
  • FMCG Companies
  • Ecommerce pure-play brands
  • Packaged Goods

Who will attend:

  • CEOs
  • Managing Directors
  • Ecommerce Managers
  • Supply Chain Managers
  • Delivery Managers
  • Marketing Managers

Course Agenda

  • The Retail (R)evolution
  • Modern distribution as a winning strategy
  • Convenience and Economics
  • Interactive exercise
  • Order Management Process and Delivery challenges
  • Systems considerations – how IT rules the roost
  • What’s missing for grocery delivery to become mainstream?
  • Onsite Communication
  • Promotions and merchandising
  • How to use Delivery and Shipping offers as part of your Promotional Calendar
  • Case studies – what leading e-retailers do onsite to wow customers
  • Ecommerce Marketing 101
  • The Onsite Checkout process
  • The Perfect Parcel Case Studies
  • Deep dive into customer experience throughout the life of the customer
  • The fundamental role of identifying customer touchpoints and mind-sets in the Delivery equation
  • Own distribution vs third party carrier services
  • Scaling ‘on-demand delivery’
  • Training for skills
  • Internal Challenges to improve efficiencies and how to overcome them
  • Case Study

For further information please call: +44 (0)207 092 1045

  • “The depth and knowledge of my trainer was extremely impressive. In 3 days I have had, without a doubt, a masterclass on the industry. Truly world class.”

    - Gordon Dowall Potter, Past Delegate

  • “Well worth 3 days of study!”

    - Syed Hamza, Past Delegate

  • “The training was excellent! I give it a 10 and will get my trainer's support for my next challenges.”

    - Head of Partnerships & Customer Loyalty at Avis Budget, Past Delegate

  • “Extremely constructive course with a very good dynamic and passionate trainer.”

    - Managing Director at BNP Paribas, Past Delegate

  • “Impressive and cooperative trainer who wanted to make sure the delegates understood.”

    - Budgeting, Planning & Reporting Manager, Past Delegate


We can come to you too! If you have a team of six or more, why not hold a private course? Our experts come to you and the course is tailored to your requirements.

Call +44 (0)20 7092 1045 (United Kingdom)
or emma-jane.dinan@terrapinn.com (Asia Pacific)
for more details


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